Frequently Asked Questions
1.What’s the difference among different material of product?
| Aluminum | WPC | Acrylic | Steel | |
|---|---|---|---|---|
|
Anti-Deform |
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Anti-Rusting |
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Guarantee years |
5 years or above |
2 years |
2 years |
2 years |
|
Cost |
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2.What surface finishing do we have?
Metal we offer outdoor powder coating(Color guarantee 5 years) & fluorocarbon coating(Color guarantee 15 years). WPC & Acrylic apply anti-UV color formula inside.
3.When tooling is needed, do we need pay extra cost?
We already have multiple tooling. For special size, tooling cost need pre-pay and can be refund after certain quantity meet.
4.What can we help if project need other components to finish?
We have stable supply chain can provide other components for your project, like aluminum post & fixing components.
5.What are MOQ of products?
Aluminum & steel products MOQ = 200pcs. WPC & acrylic products MOQ = 800pcs
6.Production lead time & on-time shipping guarantee
50 days before deposit received. We guarantee 100% on-time shipment. Once late shipment occur, 5% compensation of total sales value.
7.After sales guarantee
Quick response within 24hours. Non-anthropogenic damage within guarantee years, 100% refund.
8.QC of products
Our SOP applying AQL 2.5/4.0. We have salt spray & UV testing machine. Material will not be used until testing pass.